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Terms & Conditions

Terms & Conditions

1. Our Agreement to Act as a Consultant, acting on authority of the Principal, with You (the "Client")

  1. EduhelpUK acts as an agent for qualified experts to sell original work to their clients.

  2. The Client engages EduhelpUK (the "Consultant") to locate an expert (the "Principal") in order to carry out research and/or assessment services (the "Work") for the Client during the term of the agreement in accordance with these provisions.

  3. The Principal authorises the Consultant to process various actions under this agreement on their behalf.

  4. The Consultant is entitled to refuse any order at their discretion and in such cases will refund any payment made by the Client in respect of that order.

  5. The prices and delivery times quoted on the Consultant's website are illustrative. If an alternative price and/or delivery time offered to the Client is unacceptable, the Consultant will refund any payment made by the Client in respect of that order.

  6. In the event that the Client is not satisfied that the Work meets the quality standard they have ordered, the Client will have the remedies available to them as set out in this agreement.

2. Term of Appointment

  1. The appointment agreement between the Client and the Consultant (collectively the "Parties") shall commence once the Consultant have received payment for the order and allocated the order to the Principal ("the Commencement Date").

  2. The Agreement will continue between the Parties until the time period allowed for amendments has expired, notwithstanding the subsisting clauses stated below, unless terminated sooner by either party in accordance with these provisions.

  3. The following clauses will succeed following termination of the agreement between the Parties: 6. (Personal Information and Data Protection), 8. (Amendments to Completed Orders), 13 (Copyright), 15-18 (Refunds and Promises) and 19.

3. Consultant Services

  1. In order to provide research and analysis services to fulfil the Client's Order, the Consultant will allocate a suitably qualified expert which it deems to hold appropriate levels of qualification and experience to undertake the Client's Order.

  2. The Consultant undertakes to exercise all reasonable skill and judgement in allocating a suitable expert, having regard to the available experts' qualifications, experience and quality record with us, and to any available information the Consultant has about the Client's degree or course.

  3. Once the Consultant has allocated an order to the Expert, the Client acknowledges that the Order is binding and cannot be cancelled.

  4. If the Consultant has accepted a deposit from the Client, the Client agrees that the balance outstanding will be paid to the Consultant 24 x7 any time from any parts of the world prior to the date on which their Order is due. If the full balance outstanding is not paid to the Consultant in accordance with this term, a delay in the delivery of the Client's Work may result.

4. Co-operation

  1. The Client will give the Consultant clear briefings and ensure that all the facts given about the Order are accurate.

  2. The Consultant will co-operate fully with the Client and use reasonable care and skill to make the Order provided as successful as is to be expected from a competent research Consultant. The Client will help the Consultant do this by making available to the Consultant all relevant information at the beginning of the transaction and co-operating with the Consultant throughout the transaction should there be require any further information or guidance.

  3. The Client acknowledges that failure to provide such information or guidance during the course of the transaction may delay the delivery of their Work, and that the Consultant will not be held responsible for any loss or damage caused as a result of such delay. In such cases, the 'Completion on Time Promise' will not apply.

5. Approvals and Authority

  1. Where the Consultant requires confirmation of any particular detail they will contact the Client using the email address or telephone number provided by the Client.

  2. The Client acknowledges that the Consultant may accept instructions received using these modes of contact and may reasonably assume that those instructions are generated from the Client.

6. Personal Information and Data Protection

  1. The Consultant undertakes to collect, hold and use all data provided by the Client and the Principal in accordance with obligations under the Data Protection Act 2018 and the General Data Protection Regulation (Reg EU 2019/2020) ("GDPR")

  2. The Consultant is the data controller for the purposes of GDPR in relation to any data shared between the Client and the Consultant assumes all responsibilities and obligations related with the role of data controller.

  3. Personal data is obtained, held and processed for the purposes of processing payments, processing Orders at all stages and communications that are opted from the client.

  4. The Consultant operates a privacy policy which is available on the Consultant's websites and a copy can be provided on request.

7. Changes to Work in Progress

  1. The Client may request changes to their Order specification after the Order has been assigned to an expert, but these changes are subject to agreement with the Principal. Requests for changes to the Order specification are not confirmed unless, and until, they have been agreed earlier y the consultant.

  2. The Client may provide additional supporting information shortly after the Commencement Date, provided that this does not add to or conflict with the details contained in their original Order specification.

  3. If the Client provides additional information or instruction after an order has been allocated to the expert, and this does conflict with the details contained in the original Order specification, the experts may request an additional cost to cover any extra time needed to adapt to the new Order specifications. Any additional costs will be negotiated on behalf of the Principal by the Consultant and the Client can choose whether to proceed with the change to the Order specification for the final quoted cost. The Client understands that this may result in a delay in the delivery of their Work for which the Principal/Consultant will not be held responsible.

  4. In instances where a change in Order specification takes place during the progress of an Order, the delivery date may be changed at the discretion of the Consultant. Any change in the delivery date will be reasonable and based on all the circumstances. Under these circumstances, the 'Completion on Time' Promise will not be payable.

8. Amendments to Completed Orders

  1. The Consultant agrees that if the Client believes that their completed Work does not meet the Order specification and/or the promises as set out on the Consultant website, the Client may request amendments to the Work within 7 days of the delivery date, or longer if they have specifically paid to extend the amendments period. Such amendments will be made free of charge to the Client.

  2. The Client is permitted to make one request, via the Client Control Panel, containing all details of the required amendments.

  3. If the Expert does not agree with the Client's request, they will be given the opportunity to comment on it. In the event that agreement cannot be reached between Principal and Client regarding the amendments, the Consultant will assess the dispute and their decision will be final. They may, at their discretion, refer the matter to a different expert for assessment, in which case the decision of that expert will be binding on both parties.

  4. If the Principal fails to comply fully with the Client's reasonable request for amendments, the Client is permitted to request again that the Work is amended until the request has been fully dealt with.

  5. If the request to amend the Work falls outside of the time allowed for amendments, or if the Client asks for amendments that do not relate to their original Order specification, the Principal at their discretion may offer a quote for the completion of the changes or additional work, and the Client may choose whether or not to accept this. The Client acknowledges that they may be required to make payment for such changes prior to the additional work being commenced.

9. Fees

  1. The Consultant's commission charges for their services, the Principal's charges for their services and charges for VAT are shown as an aggregate amount on the Consultant's website.

  2. If the Client should require their Work to be amended in such a way that is inconsistent with their original Order specification, such amendments will be put to the Principal, who may set their own rate for completing them and the Consultant's fee will then be calculated proportionate to that fee.

10. Terms of Payment

  1. Unless payment is taken at the time of placing an order, once the Consultant has found a suitably qualified and experienced expert to undertake the Client's order, they will contact the Client by email to take payment.

  2. If, at their discretion, the Consultant accepts a deposit rather than the full value of the Order, the Client acknowledges that the full balance will remain outstanding at all times and will be paid to the Consultant before the delivery date for the Work.

  3. The Client agrees that once an Order is paid for then the expert allocated by the Consultant begins work on that Order, and that the Order may not be cancelled or refunded. Until payment or a deposit has been made and the Order has been allocated to an expert, the Client may choose to continue with the Order or to cancel the Order at any time.

  4. The Client agrees to be bound by the Consultant's refund policies and acknowledges that due to the highly specialised and individual nature of the services that full refunds will only be given in the circumstances outlined in these terms, or other circumstances that occur, in which event any refund or discount is given at the discretion of the Consultant.

  5. These terms must be read subject to the 'Payment Up Front' terms (Section 12 of this Agreement).

11. Payment Up Front

  1. The Client may be invited to pay for their order in advance of the Consultant formally securing an expert to complete the Work.

  2. The Client acknowledges that where payment has been made in advance of securing an expert, the Consultant cannot guarantee that they will secure a suitable available expert to complete the Work.

  3. In the event that the Client makes a payment in advance and the Consultant cannot secure an expert to complete the Work, the Consultant will offer the Client a full refund of the payment made in advance.

12. Refunds Policy

  1. The Consultant is authorised by the Principal to investigate, process and adjudicate refund requests under the main Promises detailed at Clauses 16-18 of this agreement.

  2. The Consultant is authorised by the Principal to investigate, process and adjudicate refund requests for any other reason for which the Client feels that the Principal has not met their obligations under this agreement and as part of the Order specifications.

  3. The Consultant undertakes to process such requests in compliance with existing consumer protection legislation and contractual principles. The Consultant undertakes to reach a fair resolution in all circumstances, taking into account fairness to both the Client and the Principal.

  4. If the Consultant agrees to refund the Client in full or part, this refund will be made using the credit or debit card that the Client used to make their payment initially. If no such card was used (for example, where the Client deposited the fee directly into the Consultant's bank account) the Consultant will offer the Client a choice of refund via bank transfer or credit towards a future order. All refunds are made at the discretion of the Consultant.

13. Copyright and Fair Usage

  1. The Client acknowledges that they do not obtain the copyright to the Work supplied through the Consultant's services and at all times, copyright remains with the Principal.

  2. The Client acquires an exclusive licence, by assignment by the Principal, to own a copy of the Work for academic purposes to use as an example/model answer. The Client does not acquire the copyright or the rights to submit the Work, in whole, or in part, as their own. In addition, the Client undertakes not to carry out any unauthorised distribution, display, or resale of the Work and the Client agrees to handle the Work in a way that fully respects the fact that the Client does not hold the copyright to the Work.

  3. The content writing parts is just the extended version of the consultation services to get prepared well for the future with the model supportive answers.TheClient is not permitted to pass the Work off as their own, as they do not hold the copyright to the Work and this is a violation of the terms of use.

  4. The Consultant displays the Fair Use Policy on its website and the Client agrees to read, understand and follow the Fair Use Policy as a condition of using the service.

  5. The Client agrees that if they hand in the Work supplied by the Principal as their own, either in whole or in part, that they are in breach of copyright and that they will automatically forfeit all of their rights under these terms and conditions. Any further remedy following such instances is entirely at the discretion of the Consultant.

  6. The Client acknowledges that the Consultant, its employees and the experts do not support or condone plagiarism, and that the Consultant reserves the right to refuse supply of services to those suspected of such behaviour. The Client accepts that the Consultant offers a service that locates suitably qualified experts for the provision of independent personalised research services in order to help students learn and to advance educational standards.

  7. The Client acknowledges that if the Consultant suspects that any essays or materials are being used in violation of the above rules then the Consultant has the right to refuse to facilitate or process further work for the person or organisation involved and the Consultant bears no liability for any such undetected and/or unauthorised use.

  8. The Consultant agrees that all Work supplied through its service will not be resold, or distributed, for remuneration or otherwise after its completion. The Consultant also undertakes that Work will not be placed on any website or essay bank after it has been completed. The Principal agrees to never publish, resell, share or otherwise redistribute any Work that has been submitted and/or sold through the Consultant.

14. Delivery - "Completion on Time Promise"

  1. The Consultant agrees to facilitate delivery of all Work before midnight on the due date, unless the due date falls on a Bank Holiday, Christmas Day, Boxing Day or New Year's Day ("a Non-Working Day"), in which case the Work will be delivered the following day before midnight.

  2. On occasion, the Consultant may deem further days to be Non-Working Days for the purposes of 16.1 above. These will be communicated by placing a notice on the service website.

  3. The Consultant undertakes that all Work will be completed by the Principal on time or they will refund the Client's money in full and deliver their Work for free.

  4. The relevant due date for the purposes of this promise is the Client due date that is set on the Order. This is initially set when the Order is allocated to the Principal.

  5. Where a variation to the relevant due date is agreed between the Consultant and the Client, the Completion on Time Promise applies to the rearranged Client due date.

  6. The Consultant will not be held liable under this promise for any lateness due to technical problems that may arise due to third parties or otherwise, including, but not limited to issues caused by Internet Service Providers, Mail Account Providers, Database Software, Incompatible Formats and Hosting Providers.

  7. The Consultant undertakes that if such technical problems occur with a system that they are directly responsible for or that third party contractors provide them with, then they will on request provide reasonable proof of these technical problems, so far as such proof is available, or will otherwise honour their Completion On Time Promise in full.

  8. The Consultant is not liable under this promise where any delay is caused by the death or illness of the Principal or their immediate family.

  9. If the Client does not receive their Work on the due date, they agree to contact the Consultant through the Client Control Panel the next day (or the next day after a Non-Working Day) to work with them to overcome the technical difficulties. A representative will then assist them on the phone or through the Client Control Panel until they are able to receive the Work. The Consultant will provide proof upon request, where available, of any technical difficulties, death or illness.

  10. If the Client decides to wait longer to inform the Consultant of non-delivery, they agree that they do so at their own risk and that the Consultant will not be held liable for any delay of the Client to contact them about non- or late delivery. If requested, the Consultant will provide proof that either the Work was completed by the Principal on time and uploaded, or that the Work was made available to the Client on time, or proof that technical difficulties, death or illness prevented the Work being available on time. If the Consultant is able to prove at least one of these then the Client will not be entitled to any refund or discount; otherwise, if the Consultant cannot prove at least one of these occurrences, the Client will receive a full refund and their Work for free. The Client agrees that they cannot seek any other recourse to a refund for delivery problems.

  11. The Consultant will have no obligations whatsoever in relation to the Completion on Time Promise if the delay in the delivery of the Work is as a result of the Client's actions - including but not limited to where the Client has failed to pay an outstanding balance due in relation to the Order, sent in extra information after the order has started or changed any elements of the order instructions. Delays on the part of the Client may result in the relevant due date being changed according to the extent of the delay without activating the Completion On Time Promise.

  12. Where the Client has agreed with the Principal for 'staggered delivery', the Completion on Time Promise relates to the final delivery date of the Work and not to the delivery of individual components of the Work.

15. Plagiarism - "No Plagiarism Promise"

  1. The consultant guarantee a No Plagiarism Promise in the Work.

  2. 'Plagiarism' includes where the Principal:
    1. Passes off someone else's words as their own

    2. Passes off someone else's ideas as their own

    3. Rewords a source but retains the original ideas it contains, without giving due credit

    4. Fails to put a quote in quotation marks

    5. Copies large sections of someone else's words or ideas, even if credit is given or quotation marks are used

    6. Gives incorrect information about the source of a quotation - for example, citing a source that the real author has found and used, that the Principal does not have a copy of

    7. Changes the words but copies the sentence structure of a source without giving credit

  3. Where there is a discrepancy as to whether the Client's findings constitute Plagiarism or not, the Consultant will carefully review the Work and make a decision, having regard to all relevant circumstances and making reference to a qualified expert where they deem it necessary to do so. In such circumstances, the Consultant's decision will be final.

  4. In all cases, no finding of Plagiarism will be made where the Client has specifically requested that the Principal incorporate material in a way that the Consultant would otherwise deem to be Plagiarism.

  5. In all cases, where the alleged Plagiarism is minor, or it is reasonably obvious that the alleged Plagiarism is as a result of a mistake, the entire work will be done once again from the scratch for a Zero cost.

  6. Where the Principal contends that the alleged Plagiarism is as a result of a mistake, the Consultant will carefully review the Work and make a decision, having regard to all relevant circumstances and the Principal's history with the Consultant, and make reference to a qualified expert where they deem it necessary to do so. In such circumstances, the Consultant's decision as to whether the promise is payable or not will be final.

  7. The promise will not apply in circumstances where the Consultant detects plagiarism and contacts the Client to inform them of this, in advance of the Client contacting the Consultant about that plagiarism. In such circumstances, a rewrite will be provided where requested by the Client.

16. Level Requested Promise

  1. The Level Requested Promise applies where the Principal's final Work does not meet the ordered grade, in which case the Client is entitled to a full refund of the purchase price, subject to 18.2 below.

  2. For orders at the Undergraduate First, Masters Distinction or similar top grade boundaries, the refund amount will be the difference between the order cost paid and the cost that the order would have been if ordered at the grade the completed Work is deemed to be.

  3. This promise is effective for 3 calendar months from the Client due date agreed for the order.

  4. For orders placed at Upper 1st level, the Work is guaranteed to 1st standard only. If the Work is determined to be at 1st class level, no refund is due.

  5. Where the Client wishes to dispute the quality standard of the Work under this promise, they must provide the Consultant with credible evidence. Where this is based on the result achieved for the assignment, we require a copy of tutor feedback, proof of grade achieved and a copy of the work submitted. Where this is not based on an official result achieved, the Client must provide reasons and justification that are capable of being evaluated and reviewed to determine entitlement to a refund under this promise.

  6. A complaint must be raised and substantiated within 3 calendar months of the delivery date agreed for the order in order to be eligible for a refund. Complaints received after that date has passed, but found to be valid, may be entitled to a credit voucher of up to a maximum of two thirds of the order value.

  7. All supporting evidence supplied in relation to a refund claim will be carefully reviewed and assessed by the Consultant, having regard to all relevant circumstances and making reference to a qualified expert where they deem it necessary to do so.

  8. If the Client has in their possession any evidence whatsoever that the Work does not meet the quality standard ordered, it is a condition of this agreement that such evidence must be submitted to the Consultant promptly and the Consultant will take this evidence into account when reaching a decision. All such evidence will be treated with absolute confidentiality.

  9. If the Work is determined to be below the quality standard ordered but the reason for this is that the Client made requests in their Order specification, including correspondence and amendment requests, that had the effect of lowering the quality standard of the Work, and had these requests not been complied with by the Principal it is likely, on a balance of probabilities, that the Work would have met the required quality standard, no refund is due.

  10. If the Work is determined to be below the quality standard ordered, but the reason for this is that the Client made requests in their Order specification that were open to interpretation or ambiguity, then no refund is due

  11. If the Work is determined to be below the quality standard ordered in light of the course, module or assignment instructions, but the reason for this is that the Client's order instructions were incomplete or in any way different from their full requirements for the assignment, no refund is due.

  12. In all cases, the Consultant's decision is final but the Consultant will provide the Client with sufficiently detailed information as to how it reached its decision, including, if applicable, a copy of any expert's report that has been commissioned.

17. General

  1. The Consultant's hours of opening are 9.30am –5.30pm Monday to Friday, 10am - 2pm Saturday and closed on Sunday. The Consultant is not open on Non-Working Days, as defined in 16.1. The Consultant may also from time to time declare normally Working Days as Non-Working Days by placing a notice on the service website. Any service or support offered on a Non-Working Day is entirely at the discretion of the Consultant.

  2. Due to the popularity of the Consultant's services, telephone and email support requests cannot always be dealt with immediately, but the Consultant pledges to make all reasonable endeavours to respond to the Client's requests expeditiously and to deal with urgent requests promptly.

  3. The Client undertakes that any decision to rely on the research provided through the Consultant to an extent that any delay in delivery may cause the Client's deadlines to be missed is done so at their own risk, and that the Consultant, its employees and experts shall not be liable for any aforesaid lateness in delivery, except for that provided for in these terms.

  4. The Client agrees that all views expressed by the Consultant, its employees and experts about the use of its service are given as opinions only and do not constitute advice. Equally, the Client accepts that all statements and views expressed by the Consultant's marketing agents and affiliates are not endorsed by the Consultant and may not accurately reflect the policies and regulations of the Consultant.

  5. The Client undertakes to check their university guidelines and regulations before ordering and to fully satisfy themselves of their individual institute or universities rules, regulations and guidelines. The Client acknowledges that any decision to use an expert's research services is made on their own initiative and agrees that the Consultant, its employees and experts are in no way to be held liable for any decision to use its services that may be in contrary or in breach of the Client's institution or university rules, regulations or guidelines.

  6. The Client accepts that the Consultant provides all services subject to availability and that the Work supplied is provided strictly as academic support and as such do not constitute professional advice.

  7. The Client agrees that, whilst every effort is made to ensure that all Work is completely accurately and fully custom written, inaccuracies may from time to time occur and that the Consultant, its employees and experts will not be held responsible, bar free amendments as allowed by these terms and a discretionary discount, for such occurrences.

  8. The Consultant reserves the right to refuse any order and/or to refuse to enter into an agreement with any Client and all terms in this agreement are subject to this reservation.

  9. The Consultant reserves the right, on behalf of the Principal, to refuse to continue with any order if it has reason to believe that the Client intends to use the Work supplied by the Consultant in contravention of these terms or of the Consultant's Fair Use Policy.

  10. Both parties agree that these terms and conditions are intended to be legally binding from the Commencement Date.

  11. These terms represent the entire terms that exist between the Principal/Consultant and the Client from the Commencement Date and supersede and replace any prior written or oral agreements, representations or understandings between them.

  12. The parties, in entering into an agreement for the location of an expert to provide research services, confirm that they do not do so on the basis of any representation that is not expressly incorporated into these terms.

  13. For the purposes of the Contracts (Rights of Third Parties) Act 1999, the Parties do not intend to, and do not, give any person who is not a party to the agreement between the parties any right to enforce any of its provisions.

  14. The validity, construction and performance of any Agreement between the Parties shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the Parties submit.

  15. If any provision of the Agreement between the Client and the Consultant is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the agreement and rendered ineffective as far as possible without modifying the remaining provisions of the agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of the agreement.

18. Promotional Email Campaigns

  1. The Consultant also offers student education related products such as plagiarism software, past papers, marking and proofreading services.

  2. In the Client account interface, you have the option to consent to the Consultant contacting you by telephone, email, and SMS/MMS to let you know about any goods, services or promotions which may be of interest to you.